Transparency and Accountability are Core Values for our Business.
A key element of our service delivers a real-time portal experience to the operations teams of our customers to ensure that all service commitments are being met to facilitate secure collaboration amongst our teams. Amongst the many portal functions providing real-time service level reporting is key.
Service Level Agreements with Teeth
As a subscriber to PCR Aggregation Services, we make (6) service level commitments that are reported on in real-time. Each service level has targets and a credit mechanism to adjust service charges in the event we do meet these targets each month.