Service Levels with Teeth

Ask your current provider if they will make a service promise. And then ask if they will give you money back if they don't keep that promise.
Transparency and Accountability are Core Values for our Business.

A key element of our service delivers a real-time portal experience to the operations teams of our customers to ensure that all service commitments are being met to facilitate secure collaboration amongst our teams. Amongst the many portal functions providing real-time service level reporting is key.

Service level agreements with teeth

 

As a subscriber to PCR Aggregation Services, we make (6) service level commitments that are reported on in real-time.  Each service level has targets and a credit mechanism to adjust service charges in the event we do meet these targets each month.


SLA Report

 

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